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20 March 2014 (Updated)
 

Cautions Concerning Counterfeit Accessories of Digital Cameras and Video Camcorders

Mar 20, 2014: Added a Genuine Security Label (Battery pack).

 

Thank you for using Canon products.

Based on our investigations, we have confirmed that there are counterfeit Canon lithium battery packs, battery chargers, and AC adapters for Canon digital camera and Canon video camcorder products in the market. These counterfeit products have not been designed, produced, nor licensed by Canon, but they fraudulently display the Canon logo and other trademarks, and it has been reported that these products are frequently sold on various Internet auction sites.

In many cases, counterfeit products are not equipped with protective devices to meet Canon's designated quality standards. As a result, when they are used with cameras or video camcorders, or charged, they can cause overheating, leakage, ignition, rupture, and other malfunctions in the products they are used with. In the worst case, not only could these counterfeit products damage the cameras and video camcorders in which they are used, but also could cause fire, burns, blindness and other serious accidents and injuries. These types of incidents have been reported to, and investigated by Canon, and it has been determined that counterfeit products were often the direct cause of the malfunction.

For your safety, therefore, we strongly advise against the use of counterfeit products, rather, recommend Canon-brand genuine battery packs, battery chargers, and AC adapters, which fulfill the safety standards of the countries they are sold in as well as Canon's own safety standards.

Please be advised that Canon is not responsible, and will not be liable, for any malfunctions, damages or injuries caused by non genuine canon batteries, battery chargers, and / or AC adapters including, without limitation, counterfeit devices. We ask that you take special precautions when purchasing batteries, chargers, and / or adapters especially through internet auctions.

To help customers avoid purchasing counterfeit products, all Canon's genuine lithium-ion battery packs are sold with a distinctive hologram label on the package (see below), which verifies their authenticity. When purchasing battery packs, please refer to this information and check these labels. (See the following images for the labels.)

We truly appreciate your continued loyalty to Canon products.

1. Lithium-ion battery pack.

• Canon's Genuine Security Label with hologram (on the product packaging).

Note: The security label is of a hologram that changes in pattern and color depending on the angle from which it is viewed.

Please note that for the following model, the security label is also attached to the battery pack.

Target model: NB-12L

• Canon's Genuine Security Labels (Battery pack)

Note: The security label is of a hologram that changes in pattern and color depending on the angle from which it is viewed. A battery communication error is displayed when a non-genuine Canon battery pack is used with a camera or a camcorder compatible with the NB-12L. The message will prompt you to respond.

We truly appreciate your continued loyalty to Canon products.

• Sample of a counterfeit battery pack that have been confirmed. (The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.)

LP-E6

NB-4L

NB-5L

NB-7L

BP-511

LP-E5

LP-E8

2. Battery chargers

• Sample of a counterfeit battery charger that have been confirmed. (The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.)

CB-2LX

3. Compact power adapters

• Sample of a counterfeit compact power adapter that have been confirmed. (Appearance shape is different obviously.)
CA-590

CA-590E


If customers have any questions or concerns about this issue, they are requested to contact the nearest Canon Customer Service Centre for more information.